The Perfect Storm - How We Talk About Disasters
summary
Argues that adapting the incident command system and running gameday drills plus documented business incident playbooks gets Marketing, Sales, Legal and the C‑suite onto on‑call rotations so technical responders can work without executive interruption. Built an operational guide and ran practice scenarios; results include broader support for chaos engineering, widespread adoption of blameless post‑mortems and cross‑team empathy, and the surprising step of having the CEO on call. Research shows plans make teams ~10x more likely to act well in crises.
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chapters (6)
- 0:00Start
- 13:50YOUR CUSTOMERS FEEL THE SAME WAY
- 17:40EMERGENCY PREPAREDNESS
- 19:12THE INCIDENT COMMAND SYSTEM
- 23:28SWITCH THE BUSINESS INTO EMERGENCY MODE
- 25:17BLAMELESS POSTMORTEM AWARENESS
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