Communication & Empathy across Remote & Distributed Teams

on YouTube ↗40m

" summary

Claims: overcommunicate meeting outcomes into Slack and an internal blog, run short frequent video checkins with an agenda, and prefer public channels over DMs so others in different timezones can follow. Concrete practices include using the Donut app for optional social pairing, setting Slack statuses and explicit working hours, asking people to assume positive intent and avoid sarcasm in text, prefer light UI themes for readability, use punctuation for screen readers, and occasionally work a teammate’s timezone to uncover hidden blockers.

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" chapters (43)

1. 0:00Introduction
2. 0:26What is a distributed team
3. 2:35What is empathy
4. 3:35The importance of empathy
5. 3:57The importance of informal interactions
6. 4:52Body Language
7. 7:32Communication mediums
8. 8:42Time zones
9. 9:30Other distractions
10. 10:05Building a great team
11. 10:29General ideas
12. 10:54Start at common ground
13. 11:48Build from positive intent
14. 13:05Radical listening
15. 13:47Empathy listening
16. 14:40Homework
17. 15:21Clear Concise Communication
18. 15:53Give Constructive Feedback
19. 16:22Respect Others Views
20. 16:48Team Wins Over Personal Wins
21. 17:55Communication
22. 18:39Be present
23. 20:18Encourage casual communication
24. 22:07Always ask first
25. 23:09Avoid sarcasm in text
26. 23:48Communication expectations
27. 25:13Set slack status
28. 26:23Work in someone elses time zone
29. 27:45Use public communication channels
30. 28:41Use video conferencing liberally
31. 29:00Run effective meetings
32. 29:44One last thought
33. 29:54Recap
34. 30:15QA Casual communication
35. 31:09Slack
36. 32:13Zoom fatigue
37. 32:38Normal remote world
38. 33:33Facetoface communication
39. 34:32Make remote communication accessible
40. 35:16Textbased communication
41. 36:47Use punctuation
42. 37:58interject a question
43. 39:54breakouts

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