Zero-Sales Lost — Incident Management
summary
Presents a Zero Sales Lost incident-management strategy for an e‑commerce ecosystem (Silpo), describing how they built incident-management processes, monitoring and alerting architecture, and scaled them across 19 products and 41 teams. Covers team responsibility and DevOps culture in product development and analyzes real cases to assess whether and how critical outages can be prevented.
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chapters (10)
- 0:00Introduction
- 1:10Silpo ecosystem
- 6:54Zero Sales Lost
- 9:25Monitoring and incidents
- 15:10Technical architecture
- 21:13Pager Duty response
- 31:57Postmortems and improvement
- 36:54Accountability culture
- 40:08Incident stats
- 42:14Summary and Q&A
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