Your Design System has a Heart
summary
Consultancy audits stakeholders and product data, finds delivery-focused metrics, fractured team structure, and a failing chatbot symptom checker with heavy negative feedback. The team extracts a small set of universal principles, re-prioritizes work, involves clinicians and engineers in workshops, replaces the dense chatbot flow with a stripped-down binary UI for the symptom checker, then builds components and docs that encode those principles. Collaboration improves, handoffs shrink, and product decisions align with business and user outcomes.
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