The edge case is everyone
summary
T-Mobile and Kettle present a concrete design effort addressing communication gaps used by more than 11 million Deaf or Hard of Hearing Americans and a broader population of about one in seven (50 million) with hearing loss. The team prototypes a call UI built around three interaction patterns: typing-to-speech, speaking-with-live-transcription, and hearing-plus-typed-reply, plus quick replies to keep callers engaged. Hands-on user testing drives choices like color pairings for dark mode and iterative accessibility validation; the product is still prototype-stage, not yet live.
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chapters (12)
- 0:00Accessibility mission
- 1:15Deaf communication reality
- 2:40Equitable call experiences
- 5:52Accessibility means different things
- 7:15Hearing loss beyond deaf community
- 8:41Key learnings from inclusive call tools
- 9:03Diverse communication needs
- 11:31Accessibility is a practice
- 13:36Design with your audience
- 16:05Quick replies and conversation texture
- 18:13Emotional experience and onboarding
- 19:21Designing for edges
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