Considering the ‘Human’ in Human Centered Design
summary
Claims that society is heading into a “tele-everything” future where access gaps matter: 8.5 million UK adults lack basic digital skills, Good Things Foundation estimates £13.7bn potential benefit from upskilling, and the disability tech market is $25B→$37B by 2029. Practical fixes offered include building personas, recruiting ERGs for quick user tests, doing keyboard-only journeys, and using ChatGPT voice transcription to draft and iterate prompts; accessibility becomes a measurable market and regulatory risk.
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chapters (11)
- 0:00Introduction and personal story
- 7:18Defining human centered design
- 13:20What does it mean to be human?
- 16:44Technology and human diversity
- 22:23Designing for all humans
- 27:17Call to action and conclusion
- 28:45Q&A begins
- 31:22Actionable advice for organizations
- 32:52Convincing leaders of HCD value
- 34:51Inclusive design process tips
- 39:23Resources and closing remarks
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