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How Fujitsu Transformed the Customer Experience

on YouTube 50m
TalkinSpanishat AWS Summit Bogotá 2022 · on Tuesday, 2022-10-04· [cloud-infrastructure, developer-experience]

speakers

name:Mayerli Romero
links:none on file
name:Srividhya Srinivasan
links:none on file
name:Alex Sánchez
links:none on file

resources

video:https://youtu.be/BpbCweSsDIs
slides:none on file

summary

Amazon Connect, AWS’s cloud-based omnichannel contact center, is presented as a tool to deliver dynamic, natural, and personalized customer service. The session explains how to use Amazon Connect innovatively to create deeper customer connections and includes a firsthand success case and benefits discussion from Fujitsu in Latin America.

AI-written summary · about

chapters (6)

  1. 0:00Introduction
  2. 10:20Amazon Connect overview
  3. 13:45Agent demo
  4. 26:37Migration to Amazon Connect
  5. 40:02Results and savings
  6. 48:34Call to action

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