The System Boundary...
summary
Claim: privileging computer systems and quantitative tools plus the Five Whys hides social causes and creates blind spots that produce harassment, privacy harms, and skewed hiring. Method: gather first‑person operator and user narratives, ask how repeatedly, probe alternatives and contacts, and compose individual narratives into a collective account. Result: richer models of failure and human consequences emerge versus shallow root‑cause fixes; ignoring these methods perpetuates harms rather than preventing them.
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