INPS: Simplification and Accessibility for a Wider Audience
summary
INPS describes a digital-transformation program to make services simpler, more accessible and inclusive by mandating usability and accessibility tests with real users before any release, adopting the Sirio design system to standardize interfaces and interactions, and rewriting service and communication text using plain-language guidelines to improve readability for millions of citizens.
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chapters (15)
- 0:00Introduction
- 2:10Who we are and goals
- 3:14Systemic accessibility approach
- 4:17INPS context and dimensions
- 6:26Why accessibility is a priority
- 7:09User-centric framework
- 9:15Sirio Design System
- 13:08Sirio features and benefits
- 16:39Language simplification
- 18:03AI for simplified texts
- 19:51Accessibility testing
- 23:32Processes and governance
- 26:02First-year results
- 34:01Conclusion and outlook
- 38:35Q&A
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